FAQ
Frequently Asked Questions (FAQ)
1. Who can order from you?
Our product range is exclusively for medical professionals and authorized institutions. Your work deserves the best products – that's why our instruments and materials are available only to you. Sales to consumers as defined by § 13 BGB are excluded.
2. Why should I choose your products?
We understand that precision and quality are indispensable in your field. That's why we exclusively offer products that meet the highest standards. Every instrument and medical solution in our range has been carefully selected to support you in your vital work.
3. How long does delivery take?
We know how crucial fast delivery times can be in medicine. Therefore, we work with reliable logistics partners to get your order to you as quickly as possible. Generally, you will receive your goods within 1–3 business days.
4. Can I return products?
Your satisfaction is our top priority. If a product does not meet your expectations, you can return it within 14 days. Please note that returns are only possible for unopened and unused products. Contact us at any time – we will find a solution for you.
5. What payment options do you offer?
We want to make the process as easy as possible for you. You can conveniently order from us by credit card, PayPal, or on invoice. Further information can be found in our payment terms.
6. How can I contact you?
Our team is always ready to assist you. You can reach us at:
- Email: info@surgicmate.com
- Phone: +49 7083 9330073
- Contact form: [Insert Link]
7. Are your products certified?
Yes, all our products comply with applicable standards and are certified for medical use. We stand for quality you can rely on.
Do you have more questions?
Your concerns are important to us. Should you require further information or have specific requests, please do not hesitate to contact us. We are here for you – because your work makes the world a better place.